Benefits:

Attendance Based Bonus
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

JOB SUMMARY:
The Counter Representative will be responsible for assisting customers with purchasing and ordering products focusing on gases and welding/industrial supplies. Duties will also include receiving incoming stock, and picking, packing, and shipping outgoing orders

Accountabilities:

· Assisting customers in store as well as by phone to purchase and order products.

· Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.

· Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.

· Promoting 'add-on' sales of gases and high margin hard goods accessories

· Keeping retail store stocked with merchandise, and maintains product pricing labels

· Handling cash and charge account transactions

· Processing cylinder returns, exchanges and purchases

· Unloading/loading gas cylinders to maintain stock on cylinder dock

· Loading trucks and trailers with outgoing product

· Maintains inventory storage locations, and product identification labels

· Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas

· Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information

· Works closely with and provides sales support to the Inside Sales team

Required Skills/Abilities:

· Excellent customer service skills

· Strong verbal and written communication skills

Education & Experience:

· High school diploma or equivalent required

· 1+ year(s) of Customer Service/Inside Sales/Counter Sales a plus

· Knowledge or experience in gas, welding and safety supply industry is a plus

· Will train without experience.

Physical Requirements:

· Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)

· Performing work during prolonged periods of standing (up to eight hours) is necessary

Compensation: $19.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Welders Supply specializes in distributing welding equipment, gases, and supplies. Our priority is service. If a customer has a need, we keep it in stock. Over $2 million worth of equipment and supplies are in stock at all times, and the entire inventory includes over 250 welding machines and 500,000 pounds of various welding filler metals. Welders Supply operates the only full service gas laboratory within a 200 mile radius. The specialty gas division, where the gases are mixed and the cylinders filled, tests the gas mixtures to be sure they fall within specified tolerances of composition and pressure. The precisely controlled and monitored electronic procedure for gas analysis includes chromatograph, infrared, paramagnetic, chemiluminescence, and gravimetric measuring, and technologically sophisticated computerized record keeping.

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