Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

JOB SUMMARY: The Collections Specialist is responsible for managing customer accounts and proactively communicating with clients to resolve past-due balances through collaborative and solution-oriented approaches.

Accountabilities:

Collections

· Locate and notify customers of delinquent accounts by telephone, email, and statements.

· Serve as customer advocate when bringing attention to overdue invoices, and help find solutions to resolve past due accounts.

· Communicate with customers by telephone or through email, including appropriate follow-ups, to determine reasons for overdue payments and to make sure payment commitments are met.

· Answer customer questions regarding problems with their accounts.

· Record information about financial status of customers and status of collections efforts.

· Perform various administrative functions for accounts, such as recording address and contact changes.

· Maintain account records.

· Take payments over the phone.

Credit

· Make decisions on credit holds, and provide credit release codes – following up with collection efforts where releases are given.

· Call to confirm use of questionable credit card payments at the counter, over the phone, and for ecommerce sales.

Misc.

· Answer phone (Backup)
· Take calls/answer questions from customers
· Assist with rental invoicing when needed
· Special invoicing as needed

Required Skills/Abilities:

· Degree in accounting or related field, or equivalent experience

· Comfortable using Microsoft Word, Excel, online portals and computers

· Basic understanding of clerical and administrative procedures

· Ability to anticipate work needs and interact professionally with customers

· Excellent organizational skills and attention to detail

· Ability to maintain confidential and meticulous records

Education and Experience:

· Bachelor's Degree preferred, relevant experience may be substituted.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· Must be able to access and navigate each department at the organization’s facilities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Welders Supply specializes in distributing welding equipment, gases, and supplies. Our priority is service. If a customer has a need, we keep it in stock. Over $2 million worth of equipment and supplies are in stock at all times, and the entire inventory includes over 250 welding machines and 500,000 pounds of various welding filler metals. Welders Supply operates the only full service gas laboratory within a 200 mile radius. The specialty gas division, where the gases are mixed and the cylinders filled, tests the gas mixtures to be sure they fall within specified tolerances of composition and pressure. The precisely controlled and monitored electronic procedure for gas analysis includes chromatograph, infrared, paramagnetic, chemiluminescence, and gravimetric measuring, and technologically sophisticated computerized record keeping.

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